Technical Support Engineer

Mulhouse, France – January 14th, 2025

Technical Support Engineer H/F (CDI)

ADEKA is a major chemicals and food company with a worldwide turnover in excess of € 2 billion per year. The polymer additives division forms a strategic and important business for ADEKA. 

ADEKA is a global company with polymer additives business organisations in Japan, Korea, Taiwan, Thailand, Singapore, China, India, USA, Abu Dhabi, Brazil and Europe. ADEKA Polymer Additives offers innovative solutions that enhance the performance of polymers through the entire life cycle including the recycling. Its extensive range of additives includes specialty additives such as proprietary light stabilizers, nucleating and clarifying agents, flame retardants, used in a wide variety of markets.

ADEKA POLYMER ADDITIVES EUROPE serves the European market and comprises two sites in France, its headquarters located in Mulhouse and its production plant in Aix-en-Provence’ area. ADEKA has always been committed to maintain its well-established reputation by bringing to the plastic industry, new additives and innovative solutions, which help to fulfil the increasing demand for stabilization driven by the environmental regulations requirements. ADEKA always maintains high quality and production standards combined with a strong focus on customer service.

Description of the role and its main responsibilities

Provide technical support to the sales team for the European customers across whole product portfolio

• Provide technical support to the sales team and elaborate the technical recommendations to the customer
• Help the sales team to identify new customer needs and technically support them to deliver an additive solution
• Travel with the sales team to provide technical service to European customers
• If required, contact the R&D team in Japan for technical recommendations

Support the sales team in promoting ADEKA additives:

• Leverage and present existing additives technical presentations to customers
• Develop presentations to meet specific customer requirements and support the technical discussion

Manage specific technical projects for customers

• Provide technical input and coordinate the projects carried out in the R&D Laboratory in Japan for the European customers

Identify market needs and technical requirement

• Gather new market needs through customer discussions
• Communicate new market needs or data requirement to the laboratory in Japan

Market exposure

• Participate in meetings with customers for technical discussions in collaboration with the sales team
• Participate and represent ADEKA at conferences, fairs

Skills and competencies

• Education: Master of Science in Chemistry, in Materials or in Polymers
• A few years of experience in customer technical service
• Experience in the field of plastic additives, or in the automotive or packaging plastic industry or in plastic recycling
• Fluent in English, German (major asset) or/and French

• Excellent oral and written communication skills and ability to communicate customer requirements succinctly
• Ability to question and listen to customers
• Ability to effectively collaborate with different functions and nationalities
• Curious, pro-active, structured and organized
• Ability to work autonomously

Conditions

• Home office location or possibly in the ADEKA’s offices in France
• Some travel, mainly in Europe

Take your chance and join our team!

You can send your CV to recrutement@adeka-pa.eu